Return Policy

RETURNS & EXCHANGES

We want you to be satisfied with your purchase. If for any reason you're not, we'll do our best to make it right.

The Basics

Returns and exchanges are accepted within 15 days of delivery, provided the item is in as-new condition and accompanied by proof of purchase. Refunds, exchanges, or store credit are available. The choice is yours.

Any applicable taxes will be refunded in accordance with the law. Return shipping costs are the responsibility of the sender.

As-New Condition

To be eligible for return, items must be:

  • Free from scratches, marks, abrasions, or dents
  • Uninstalled and unaltered in any way
  • Packed securely for return transit
  • Accompanied by proof of purchase

Please note that bronze and copper pieces begin to develop a natural patina with handling and exposure. Items showing evidence of prolonged use or outdoor exposure are not eligible for return.

Damaged or Defective Items

If your order arrives damaged or with a defect, please contact us within 48 hours of delivery with photographic evidence and we will make it right, whether that's a replacement, a repair, or a full refund.

Exclusions

Returns and exchanges are not accepted on items that have been installed, physically altered, or are no longer in as-new condition as defined above.

Get In Touch

To initiate a return or exchange, or if you have any questions, contact us at EMAIL ADDRESS.
Where do you ship?

We ship across the continental United States. We do not currently ship to Alaska, Hawaii, or internationally.
How are planters delivered?

Most planters ship via our freight carrier. Delivery is made to the first accessible ground-level point at your address, just inside an entryway, garage, or building lobby. Items arrive fully boxed. Unpacking, assembly, and placement are not included.
How much does shipping cost?

Freight is priced by shipment rather than by item, so adding pieces to your order has little to no impact on the total shipping cost. Orders over $2,500 qualify for complimentary delivery.
What is Corten steel and how does it age?

Corten is a weathering steel that develops a rust-toned patina as a natural protective layer. Our planters arrive pre-oxidized from the factory. The patina will continue to deepen over time outdoors. It does not require sealing or treatment.
Are the planters suitable for outdoor use?

Yes. All planters come with a PVC liner installed, making them equally suited to indoor and outdoor use. Corten steel is specifically designed for exterior exposure.
Do the planters require assembly?

No. All pieces arrive fully assembled and ready to place.
What finishes are available?

Our planters are available in Corten steel, stainless steel, blackened steel, and bronze finish. Availability varies by product and size.
Do any planters come with casters?

Select larger planters come fitted with locking recessed casters. Caster availability is noted on each individual product page.
Do you offer trade pricing?

We work with interior designers, architects, and contract buyers. Contact us at marketing@40-five.com to discuss your project and pricing requirements.
What is your return policy?

Please refer to our Returns Policy page for full details. For questions about a specific order, contact us at marketing@40-five.com or call (786) 422-1821.